Returns & Refund Policy

At ANUWELL, we want our policies to be clear and straightforward. Because our services include clinician-reviewed prescription treatments, lab testing and health-related products, different fulfillment requirements may apply depending on what you purchase.

If you have a concern with an order, please contact our care team at support@anuwell.com.

Treatment Not Approved by a Clinician

Payment does not guarantee that a prescription or treatment will be issued. All prescription treatments are subject to review by an independent licensed clinician and are prescribed only when determined to be clinically appropriate.

If a clinician determines that a treatment you purchased is not appropriate for you, that treatment will not be dispensed and the full amount paid for that treatment will be refunded to your original method of payment.

Prescription Medications

Prescription medications cannot be returned or exchanged once dispensed by the pharmacy.

Once a prescription has been approved and submitted to the dispensing pharmacy for fulfillment, the order may no longer be eligible for cancellation or refund, except where required by applicable law or where the order cannot be fulfilled.

If you believe there is an issue with your medication, that your order was filled incorrectly, or that the product arrived damaged or compromised in transit, please do not use the product and contact support@anuwell.com so our care team can assist you.

Non-Prescription Products

All non-prescription product sales are final. ANUWELL does not accept returns or exchanges, including for unopened products.

If an item arrives damaged or compromised in transit, or you receive an incorrect product, please contact support@anuwell.com so we can review the issue and arrange an appropriate resolution.

Lost, Damaged or Compromised Shipments

If your order is lost, damaged or compromised during transit, please contact support@anuwell.com.

We will work with the carrier and our fulfillment partners to investigate the shipment and, when appropriate, arrange a replacement or reshipment at no additional cost.

Lab Testing

Lab testing services, lab orders and at-home testing kits are not returnable.

Once a laboratory requisition has been issued, a testing service has been initiated, or an at-home collection kit has shipped, the purchase is final and non-refundable, except where required by applicable law or where ANUWELL is unable to provide the purchased service.

If a testing kit is lost or damaged during transit, please contact support@anuwell.com for assistance.

Subscription and Refill Cancellations

Subscription or refill cancellations apply to future orders only. Once an upcoming prescription order has been submitted to the dispensing pharmacy for processing, it may no longer be eligible for cancellation or refund.

You can manage eligible subscription or refill changes through your ANUWELL account or contact support@anuwell.com for assistance.